Cancellation Policy

Cancelling before dispatch

Email suport@solvixcommerce.com or call +1 601-562-2129 with your order number. If the order has not yet been collected by the carrier we cancel it and refund any payment taken in full, with no cancellation fee.

Because most orders are dispatched within one to two business days, please contact us as soon as possible.

Changing an order

Quantities, variants and delivery addresses can be changed before dispatch. Once the label is printed the address is fixed and the parcel has to be redirected through the carrier or returned to us.

After dispatch

Once a parcel has shipped, a cancellation becomes a return. Refuse the delivery or follow the Returns & Refund Policy and contact us for instructions.

Cancellations by us

We may cancel an order if the item turns out to be out of stock, if the listed price or description contained an obvious error, if we cannot deliver to the address given, or if we suspect fraudulent use of a payment method. We will always tell you why and refund any payment taken in full.

Subscriptions and recurring orders

We do not currently offer subscriptions or recurring billing, so there is nothing to cancel beyond individual orders.