Returns & Refund Policy

Return window

You may return eligible items within 30 days of the delivery date. Items must be unused, in their original packaging, and complete with any included parts.

Non-returnable items

• Opened cleaning products, detergents and other consumables, for hygiene and safety reasons
• Items damaged by use, misuse or improper care
• Items returned without their original packaging where that packaging is part of the product

If an item arrives faulty or damaged, none of the above applies — contact us and we will make it right.

How to start a return

Email suport@solvixcommerce.com or call +1 601-562-2129 with your order number and the items you want to return. We will confirm the return and send you the return address and instructions. Please do not ship items back before you hear from us.

Return shipping costs

For change-of-mind returns, you cover the cost of return shipping and we recommend a tracked service. For faulty, damaged or incorrectly shipped items, we cover return shipping and refund any original shipping you paid. We do not charge restocking fees.

Refunds

Once we receive and inspect the return we issue the refund to the original payment method within five business days. Depending on your bank or card issuer, the funds may take a few additional days to appear. We will email you when the refund is issued.

Prefer an exchange? Tell us the replacement item when you start the return and we will hold it for you where stock allows.

Your legal rights

This policy sits alongside your rights under applicable US federal and state consumer protection law and does not limit them.

See also our Cancellation Policy and Shipping Policy.