Shipping Policy

Processing time

Orders are picked and dispatched within one to two business days. Orders placed on weekends or US public holidays begin processing the next business day. If an item is delayed we email you rather than holding the whole order silently.

Delivery destinations

We ship to street addresses and PO boxes within the United States, including Alaska and Hawaii. We do not currently ship internationally.

Methods and rates

• Standard — 4–7 business days$6.95
• Expedited — 2–3 business days$14.95
• Express — 1–2 business days$24.95

Standard shipping is free on orders over $75.00 after any discount is applied. Delivery estimates are business days after dispatch and are estimates, not guarantees — carrier delays, weather and remote addresses can extend them.

Tracking

A carrier tracking number is issued when the parcel is collected. You can also check order status on the Order Tracking page.

Damaged, lost or missing parcels

Inspect your delivery when it arrives. If something is damaged in transit or a parcel is missing, contact us within 14 days of the delivery date with the order number and photos where relevant. We will replace the item or refund it, including any shipping you paid, once we have confirmed the issue with the carrier.

If a parcel is returned to us because the address was incorrect or undeliverable, we will contact you to arrange reshipment; reshipping costs may apply.

Questions

Solvix Commerce LLC, 216 Spring St, Marion, NC 28752 · +1 601-562-2129 · suport@solvixcommerce.com